Terms and Conditions

Welcome to Secret Garden Homes. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing your order.

1. General

This website is operated by Secret Garden Homes (“we,” “us,” or “our”).

By using this website or purchasing from it, you agree to comply with all terms, policies, and notices stated here.

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice.

2. Products

All our products are handcrafted and may vary slightly in colour, texture, or finish. These differences are part of their charm and not considered defects.

We make every effort to display accurate images and descriptions, but actual product colors may differ slightly due to lighting or screen settings.

3. Pricing & Payments

All prices are listed in INR (₹) and inclusive of applicable taxes unless stated otherwise.

We currently accept online payments only; Cash on Delivery (COD) is not available.

Prices and availability are subject to change without prior notice.

4. Shipping

Orders are processed within 3–5 working days and typically delivered within 7–10 working days depending on location.

Shipping is ₹79 for orders below ₹1000, and free for orders above ₹1000.

We ship via trusted courier partners and share a tracking link once your order is dispatched.

Delays due to external factors (weather, courier issues, remote area restrictions, etc.) are beyond our control but will be communicated promptly.

5. Cancellations & Refunds

Orders cannot be canceled once shipped.

Refunds can be requested within 2 working days of delivery under reasonable grounds (damaged, wrong, or defective items).

Approved refunds are processed within 5–7 working days to your original payment method.

6. Intellectual Property

All images, product designs, logos, and text on this website belong to Secret Garden Homes and are protected by copyright laws.

You may not reproduce, distribute, or use any content without prior written permission.

7. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

8. Contact Us

For any questions, concerns, or assistance, please reach out to us at:
📩 secretgardens2025@gmail.com
📍 Chandigarh, India